Terms & Conditions


We know it might seem like a lot of information, but it’s important, so please make sure that you read and understand these conditions before you agree to them. This page tells you about the legal terms and conditions on which we sell any of the products listed on our website to you.

This website, found at www.twobirdslondon.co.uk is operated by the Two Birds London and references to “we”, “us” and “our” shall be deemed to be references to ‘Two Birds London’ and referred to below as TBL. References to “you”, and “your” shall be deemed to be references to any person using this website.

We may contact you for marketing purposes by email, mail or telephone with relevant offers from TBL. We may also contact you for market research purposes.


Discount codes, promotions and promotional Free Delivery options cannot be used in conjunction with any other offer. During sales our products are already discounted so your promotion or discount code will not be valid when purchasing sale items. The offer is subject to availability on full priced items only. Free delivery is only valid on special promotions and will be clearly stated. A ‘FREE DELIVERY” offer can be withdrawn at any time.

Standard delivery charges apply to the UK only.



By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order either by telephone on + 44 7359 089029, or by email at hello@twobirdslondon.co.uk
By placing an order via this website you are making an offer to TBL to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and TBL for the sale of our products will only exist once an order has been despatched to you. Exceptions apply to orders for personalised and/or customised goods which are made to order and cannot be cancelled by you once you have placed your order as items may already be in production.
Your credit/debit card/PayPal account will be charged when your order is placed and processed. You own the products once we have received payment in full.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.


It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on our website. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your order, refund you any sums you have paid and require the return of any products provided to you.


We love creating bespoke orders for customers but the process typically takes 2-3 hours of time to discuss with customers exactly what they want and create mockups for sign off. As such a setup & design fee of £15 per design is payable before any design work will start. This fee will be invoiced to you when we agree to take on the custom work and payment is due in advance of any work beginning. Work will be placed in a queue in order of payment (unless an additional rush fee of £5 is paid in which case this will bump the job to the top of the queue). The design fee is non-refundable even if you decide not to go ahead with the order after seeing the mockups. This fee does not apply to custom stoning on competition wear as the cost of design is already built into the price on these items.


From time to time, we may issue multi-buy offers, for example, ‘buy one get one free’ or ‘buy three products and get the lowest priced product for half-price’. Multi-buy offers cannot be used on permanently-reduced products or sale products. If you require a refund or replacement of products that were subject to a multi-buy offer, then all products (including those that you would otherwise want to keep) must be returned to us. The free or discounted product cannot be refunded on its own for money or credit.

When we issue a multi-buy offer, we reserve the right to apply additional terms and conditions to the use of that offer which we will make clear to you at the time. We also reserve the right to withdraw or amend an offer at any time without giving you prior notice. There is no cash alternative available.


All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.


We take every care to ensure that the description and specification of our products are correct at the time of publication. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.


You have a right to cancel your order in writing until fourteen (14) days from the day after you receive your goods and then receive a refund of all charges. You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost. Personalised items cannot be returned. These products are identified as products for which orders cannot be cancelled on the respective product pages. This does not affect your statutory rights.

Refunds of postage fees apply to the basic delivery charge, charges for any premium delivery additions will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.

You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging with tags intact, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For up to 30 days from the date of delivery, if your item is faulty you can get a refund. After 30 days and up to 6 months from the date of delivery, if your faulty item cannot be repaired or replaced, then you are entitled to a full refund.


All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.


In order to provide the Services and Products available through the Website, we will hold and process certain personal information relating to you. For details on privacy and the way we look after your data please check our Privacy Policy.


These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by TBL.

By submitting any content to TBL, you represent and warrant that:

  • You are the sole author and have not copied the content from any third party;
  • All content that you post is accurate;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party’s copyright, trademark or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    For any content that you submit, you grant TBL a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. We will only use this licence in association to the business of TBL. You retain copyright to any works.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not TBL are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of TBL , its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that TBL and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.


We may run competitions from time to time. Every competition we run will be accompanied by the terms and conditions that apply to each competition at the time. Unless those terms and conditions contain alternative provisions, the following provisions will also apply to all competitions that we run.

The promoter will be TBL.

You must be eligible to enter the competition. The competition is open to all residents in the UK aged 18 years or over except employees of TBL. We may ask you to provide proof that you are eligible to enter the competition, and we may reject your entry if you do not provide that proof.

The competitions will run until a specified closing date. All competition entries must be received by us by no later than midnight on the closing date. All entries received after the closing date are automatically disqualified. The method of entering the competition will be clearly stated in the terms and conditions that apply to that competition. No purchase is necessary. There is a limit of one entry per person per residential address. By submitting a competition entry, you are agreeing to comply with the terms and conditions that apply to that competition, and also that we may use your name, photograph and competition entry in connection with publicity of the competition.

We do not accept responsibility for competition entries that are lost, mislaid, damaged or delayed, regardless of the cause, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. We will reject any entries that have or appear to have been forged or tampered with or are automatically generated by computer, completed in bulk, illegible or incomplete. We will not accept proof of posting or transmission as proof of receipt of entry to the competition.

The winner(s) will be decided in accordance with the terms and conditions that apply to that competition. Our decision as to the winner is final. We will send the name and county of the winner to anyone who writes within one month of the closing date requesting details of the winner and who encloses a self-addressed envelope.

Prizes are subject to availability and we reserve the right to substitute the prize with a prize of equal or greater value. The prize is not negotiable or transferable and there are no cash alternatives. We will contact the winner as soon as practicable after the closing date using the email address provided with the competition entry. If the winner cannot be contacted or is not available, or has not claimed their prize within 28 of days of the closing date, we reserve the right to offer the prize to the next eligible entrant selected from the correct entries that were received before the closing date. We do not accept any responsibility if you are not able to take up the prize.


While TBL uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and TBL will not be responsible for any errors or omissions or for the results arising from the use of such information. While TBL takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, TBL will not be responsible or liable for your use of any other websites which you may access via links within this website. TBL does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with TBL. The entire liability of TBL under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

TBL will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

TBL may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of TBL.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under English law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.